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Surveys for evaluating the level of library user satisfaction

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    HIGHER EDUCATION INSTITUTION UNIVERSITY
    "PRIVREDNA AKADEMIJA"
    BRČKO DISTRICT BiH


    SURVEY ON LIBRARY USER SATISFACTION LEVELS

    Faculty:

    Study program:

    Study program:

    DEAR STUDENTS,

    Please provide feedback through your answers to the questions, which is important for improving the quality of the UPAB teaching process. Please evaluate your experience regarding the quality of library user satisfaction through the following questions, and in doing so, provide feedback important for improving the quality of the teaching process. Please fill out the provided evaluation sheet objectively using ratings from 1 to 5.

    1. Have I visited the library or used the services provided by the library recently?

    (rating from 1 to 5)


    1

    In the last six months


    2

    More than six months ago


    3

    More than a year ago


    4

    I have never used the library services

    2.Am I satisfied with the services provided by the library?

    (grade from 1 to 5 )


    1

    I am very satisfied


    2

    I am satisfied


    3

    I am not satisfied


    4

    I am not satisfied at all

    3.Am I satisfied with the availability of library resources (professional literature, foreign literature?)

    (grade from 1 to 5 )


    1

    I am very satisfied


    2

    I am satisfied


    3

    I am not satisfied


    4

    I am not satisfied at all

    4.Am I satisfied with the level of library computerization?

    (grade from 1 to 5 )


    1

    I am very satisfied


    2

    I am satisfied


    3

    I am not satisfied


    4

    I am not satisfied at all

    5.Have I used the e-library services?

    (grade from 1 to 5 )


    1

    I am familiar with and have used the e-library services


    2

    I am familiar with but have not used the e-library services


    3

    I am not familiar


    4


    6.Am I satisfied with the library staff, their service, and help in finding specific literature?

    (grade from 1 to 5 )


    1

    I am very satisfied


    2

    I am satisfied


    3

    I am not satisfied


    4

    I am not satisfied at all

    7.Am I satisfied with the number of languages in the collection of library and information materials

    (rating from 1 to 5)


    1

    I am very satisfied


    2

    I am satisfied


    3

    I am not satisfied


    4

    I am not satisfied at all

    8. Proposals and suggestions for improving the quality of work: